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Terms of Service

Last updated: 19 October 2026

These Terms of Service (“Terms”) govern your access to and use of the Cornerly ordering and loyalty platform (the “Service”), operated by Aiqon Limited (“Aiqon”, “we”, “us”, “our”), trading as Cornerly. By creating an account, signing an order form, or using the Service, you (the “Business” or “Merchant”) agree to these Terms. If you are entering into these Terms for an organisation, you confirm you are authorised to bind it.

1. Definitions

  • Service — the Cornerly software, storefront, admin and related services.
  • Merchant — the business that subscribes to and uses the Service.
  • Customer — an end customer who places an order through a Merchant’s storefront.
  • Add-ons — optional usage-based features (e.g. SMS or WhatsApp messaging) billed on usage.

2. The Service

Cornerly provides software that lets independent retail and hospitality businesses take commission-free online orders for collection and run loyalty programmes under their own brand and domain. We provide the platform; you are responsible for your menu, prices, products, opening hours, and the fulfilment of every order you accept. We may improve, change or discontinue features from time to time.

3. Accounts

  • You must provide accurate business details and keep them current.
  • You are responsible for safeguarding login credentials and for all activity under your account and your staff accounts.
  • You must be authorised to act for the Business you register and be at least 18 years old.

4. Fees, add-ons and billing

  • Subscription & setup. Fees (a one-off setup fee plus a recurring subscription for your chosen plan) are as set out in your order or on our pricing page. Cornerly charges no per-order commission.
  • Usage-based add-ons. Optional add-ons such as SMS and WhatsApp messaging are billed on usage, separately from your subscription, at the rates shown when you enable them. You authorise us to charge for the add-on usage you incur.
  • Billing. Subscription fees are billed in advance and are non-refundable except where required by law. Add-on usage is billed in arrears. Fees are exclusive of VAT and other taxes, which we add where applicable.
  • Changes. Our plans, features and fees are introductory and may change. We reserve the right to amend our pricing, plans, features and these terms at any time, on reasonable prior notice, effective from your next billing period. Founding members keep their agreed subscription rate for the lifetime of an active subscription; this does not extend to optional add-ons or features launched later, which may be offered and charged separately. Late or failed payment may lead to suspension (section 12).

5. Payments to you

Where you enable online card payments, these are processed by our payment provider (Stripe) into your own connected account, subject to that provider’s terms. Money from your Customers’ orders goes to you directly — Cornerly does not hold your sales funds and takes no commission on them. You are responsible for refunds, chargebacks and disputes relating to your orders.

6. Ordering on WhatsApp and the AI assistant

With the WhatsApp add-on you can take orders on WhatsApp. Your Customers message Cornerly Orders, a WhatsApp Business number that Aiqon operates for every participating Business, and an automated assistant (an AI model) helps them put an order together from your menu. When you use this feature:

  • Orders are confirmed by the Customer. The assistant prices every order from your live menu, options, deals and opening hours, shows the Customer a summary, and an order is only sent to you when the Customer confirms it. It cannot invent prices or discounts.
  • You keep your menu accurate, and you check each order. The assistant relies on the information you keep in Cornerly (dishes, prices, options, allergens and hours). It can misunderstand a message, so you remain responsible for reviewing, accepting or rejecting each order, as with any other order.
  • Allergens and food safety stay with you. The assistant only repeats the allergen information on your menu, never says a dish is safe for an allergy, and refers allergy questions to your staff. You are responsible for allergen information and food safety under applicable law.
  • Replying yourself. You can read and reply to your Customers’ chats in Cornerly. Replies must relate to their orders and follow Meta’s WhatsApp Business Messaging and Commerce policies. WhatsApp only allows a free-form reply within 24 hours of the Customer’s last message, and you must not use the number for marketing messages.
  • Fair use and availability. To protect the service we apply limits (for example a daily number of assistant replies per Business) and may pause the assistant, or the feature, for a Business in case of misuse, an outage, or restrictions imposed by Meta or our AI provider. While it is paused, Customers are sent your website link instead. The feature depends on third-party services and is provided on the terms of section 11.
  • Fees. WhatsApp ordering is currently included with the WhatsApp add-on, with no charge per order, and order updates sent in the same chat are free. Other WhatsApp and SMS messages are billed as set out in section 4. We may introduce or change charges for this feature on notice under section 4.
  • Data. Messages are processed for you as your processor (section 7), with message text kept for 30 days. See section 5 of our Privacy Policy for how Customers’ WhatsApp data is handled and how they can delete it.

7. Your content and data; data protection

You retain all rights to your business content (menus, branding, product information) and to the Customer and order data generated through your storefront. You grant us a non-exclusive licence to host and process that content and data solely to provide the Service.

For Customer personal data, you are the data controller and we act as your data processor, processing it only on your documented instructions. Our data-processing commitments and our handling of personal data are described in our Privacy Policy, which forms part of these Terms. You are responsible for having a lawful basis and a privacy notice for your Customers.

8. Acceptable use

You agree not to use the Service to:

  • break any law, or sell goods or services you are not licensed to sell;
  • misrepresent products, prices, or allergen/ingredient information;
  • upload unlawful, infringing or harmful content;
  • send messages (including via add-ons) without the recipient’s required consent, or in breach of anti-spam laws;
  • interfere with the Service’s security or operation, or access it other than through the interfaces we provide.

You are responsible for complying with food-safety, allergen-labelling, consumer-rights, marketing/electronic-communications, and tax obligations applicable to your business.

9. Intellectual property

The Service, including its software, design and content (excluding your content), is owned by Aiqon and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse engineer, resell or create derivative works from the Service.

10. Availability

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may suspend the Service temporarily for maintenance or to protect its security or integrity.

11. Warranties and disclaimer

Except as expressly stated, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes statutory rights that cannot be excluded.

12. Suspension and termination

Either party may end the agreement on 30 days’ written notice. We may suspend or terminate immediately for material breach, non-payment, or use that risks harm to the Service, us, or others. On termination you may request an export of your data within 30 days, after which we may delete it in the ordinary course.

13. Limitation of liability

To the maximum extent permitted by law, Aiqon is not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us in that period. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.

14. Indemnity

You will indemnify Aiqon against claims, losses and costs arising from your content, your products and orders, your breach of these Terms or of applicable law, or your failure to meet your data-protection or consumer obligations to your Customers.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “last updated” date and, for material changes, take reasonable steps to notify you. Continued use after changes take effect constitutes acceptance.

16. General

We are not liable for failure or delay caused by events beyond our reasonable control (force majeure). If any provision is found unenforceable, the rest remains in effect. These Terms, with the Privacy Policy and your order, are the entire agreement between us.

17. Governing law

These Terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction, without prejudice to any mandatory consumer-protection rights.

18. Contact

Questions about these Terms: hello@cornerly.ie. Aiqon Limited, Ireland.